Terms and Conditions
1. Scope
These Terms and Conditions apply to the use of the Nock feedback service in paid live operation. The provider is TWENTYELEVEN, Tom Kloevekorn, Eppendorfer Weg 176, 20253 Hamburg.
2. Description of services
Nock provides an embeddable feedback widget, an operator dashboard, ticket management, optional Linear synchronisation, AI-assisted ticket preparation and payment management via Stripe.
The specific scope of functionality depends on the selected plan and the current state of the application.
3. Plans, prices and payment
A user's first workspace starts with a one-time free 14-day trial for the Lite plan (once per user). Additional workspaces start without a trial and require choosing a paid plan. No payment method is on file during the trial; nothing is charged. The trial ends automatically after 14 days. If no paid plan is activated by then, the workspace switches to a read-only mode: existing data remains visible, but the widget stops accepting new tickets and no new projects can be created. Because nothing is charged during the trial, there is nothing to cancel. If a payment method is added during the trial, the workspace switches seamlessly to the paid Lite plan at the original day 14; the remainder of the trial period stays free and the trial is not extended. If the payment method is added within roughly the last 48 hours before the trial ends, billing may begin immediately upon adding the payment method rather than at day 14.
Nock offers the paid plans Lite, Plus, Growth and Scale. The monthly net prices are:
- Lite: EUR 5 per month
- Plus: EUR 12 per month
- Growth: EUR 29 per month
- Scale: EUR 69 per month
Any applicable statutory taxes are shown at checkout. Payment and subscription management are handled via Stripe.
4. Contract term and cancellation
Paid subscriptions run on a monthly basis. They can be cancelled at any time with effect from the end of the respective billing period. Fees already paid for the current billing period are not refunded on a pro-rata basis, unless mandatorily required otherwise by law.
5. User obligations
Users are obliged to keep their access credentials confidential, not to process any unlawful content via Nock and not to use the service in an abusive manner. Integrated third-party providers, in particular Linear and Stripe, may only be used within the scope of the respective provider terms.
6. Availability and changes
We strive for stable operation of Nock. Continuous, uninterrupted availability is not guaranteed at all times. Maintenance, updates, security measures or disruptions at third-party providers may lead to temporary limitations.
We may further develop the service, change or replace features, provided that this is reasonable for users and essential contractual obligations are not unreasonably restricted.
7. Liability
We are liable without limitation for intent, gross negligence and for injury to life, body or health. In the case of slight negligence, we are only liable for the breach of essential contractual obligations and limited to the typical, foreseeable damage. Mandatory statutory liability remains unaffected.
8. Final provisions
German law applies. The place of jurisdiction is, to the extent legally permissible, Hamburg.
Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions remains unaffected.