Widget

Troubleshooting the NOCK Widget — Fix Common Issues

Step-by-step fixes for the most common NOCK widget problems: button not appearing, missing tickets, screenshot failures, empty console logs, and more.

If something isn't working as expected with your NOCK widget, start here. Each section below covers a specific symptom and the most likely fixes. If you work through all the steps and the problem persists, reach out to NOCK support from the Dashboard.

Install via Script Tag

Review the full installation guide and framework examples.

Configure the Widget

Check launcher, console, AI, and hidden-mode settings.

AI

Enable AI-assisted follow-up questions so widget tickets arrive with clearer reproduction details and customer context.

Tickets

View, filter, search, sort, triage, and update every ticket created from the widget, Customer Portal, dashboard, Public API, or integrations.

Troubleshooting the NOCK Widget — Fix Common Issues

Widget button doesn't appear on the page

Tickets are not appearing in the Dashboard

Screenshots are not attaching to tickets

Text edit suggestions are missing original or suggested text

Console logs section is empty on tickets

AI follow-up questions are not appearing

Widget appears on pages where it shouldn't

Install via Script Tag

Configure the Widget