Managing NOCK Tickets in the Dashboard
View, filter, search, sort, triage, and update every ticket created from the widget, Customer Portal, dashboard, Public API, or integrations.
The Tickets view is your team's central hub for feedback and requests. Every submission from the widget, Customer Portal, dashboard, Public API, or connected automation lands here as a NOCK-native ticket. From this view you can triage incoming feedback, track progress, and drill into the details of any individual ticket.
Ticket sources
| Source | Meaning |
|---|---|
widget | Submitted from the embedded website widget. |
customer-portal | Submitted from a shared Customer Portal link. |
dashboard | Created manually by a team member. |
api | Created through the Public API or an external automation. |
NOCK remains the source of truth even when a ticket is also synced to Linear or another external system.
Filtering tickets
Use the filter controls at the top of the tickets list to narrow down what you see. You can filter along two dimensions simultaneously:
By category — Show only tickets that belong to a specific feedback type. The built-in categories are Bug, Feature, and General. If you have added custom categories in your project settings, those appear here too.
By status — Show only tickets at a particular point in your workflow. See Ticket statuses below for a description of each status.
Tip
Combine a category filter with a status filter to focus on exactly the work that matters right now — for example, all open bug reports.
Searching tickets
Type any keyword into the search bar to find tickets whose title or description contains that text. Search results update as you type, so you can quickly zero in on a specific piece of feedback without scrolling through the full list.
Sorting tickets
Click any column header to sort the ticket list by that field. You can sort by:
- Date - most recent first, or oldest first
- Status - group tickets by their current workflow stage
- Category - group tickets by feedback type
Click the same header a second time to reverse the sort order.
Ticket statuses
Every ticket moves through a defined set of statuses that reflect where it sits in your team's workflow.
| Status | Meaning |
|---|---|
| Backlog | Received and waiting for triage or prioritization. |
| Triage | Being reviewed, clarified, or routed. |
| Todo | Accepted and ready to work on. |
| In Progress | A team member is actively working on it. |
| Done | The underlying issue or request has been addressed. |
| Cancelled | The ticket will not be worked on. |
| Duplicate | The ticket duplicates another known ticket. |
Changing a ticket's status from the list
You can update a ticket's status directly from the list view without opening the full detail page.
Locate the ticket
Find the ticket you want to update using filters, search, or scrolling.
Open the status menu
Click the status badge displayed in the ticket row. A dropdown menu appears with all available statuses.
Select the new status
Click the status you want to apply. The badge updates immediately and the change is saved automatically.
Note
Status changes are visible to everyone on your team in real time. There is no save button — every change takes effect the moment you select it.
Opening a ticket
Click anywhere on a ticket row (other than the status badge) to open the full Ticket Detail view, where you can read the complete submission, review auto-captured context, view screenshots, add internal notes, and send customer-visible replies.
Troubleshooting
Step-by-step fixes for the most common NOCK widget problems: button not appearing, missing tickets, screenshot failures, empty console logs, and more.
Ticket Detail
Understand every section of the ticket detail view, from submitted content and auto-captured context to internal notes, customer replies, and optional Linear links.