Enable the Share Link
Enable the project share link, copy the customer portal URL, and rotate the link when access should change.
Every project can expose a customer-safe portal at /shared/<token>. Visitors with the link can submit feedback, view ticket status, open customer-visible ticket details, and reply without a NOCK account.
Manage it from Settings > Share.
Enable the link
Open Settings > Share
Select the project, open Settings, then choose the Share tab.
Turn on sharing
Enable Enable share link.
Save Share
Click Save Share. If the project has a share token, the tab shows the full share URL.
Copy the URL
Use Copy share URL and send it to customers, clients, beta users, or stakeholders.
Disable vs regenerate
| Action | Effect |
|---|---|
| Disable share link | The current link stops working while disabled. Re-enable sharing to make the same link work again. |
| Regenerate Link | Creates a new share token and invalidates the old URL permanently. |
Use disable when access should pause. Use regenerate when the old URL was sent to the wrong audience or should no longer grant access.
Warning
Regenerating the link is immediate. Anyone using the old customer portal URL loses access and needs the new URL.
What visitors can see
Portal visitors can see customer-safe project data only:
| Visible | Hidden |
|---|---|
| Ticket title, description, category, status, and customer-visible replies | Internal notes |
| Customer-visible ticket detail pages | Team members and workspace settings |
| Reply form for the ticket conversation | Linear issue links and internal Linear details |
| Feedback submission form | API keys, webhooks, billing, and private project settings |